FAQ

1. What payment methods do you accept?

We offer secure options including Crypto, Wire Transfer (UK/US/EU), and PayPal Friends & Family. Select your preferred method at checkout. From time to time we will accept credit card on the website.

2. How do I complete my payment?

After placing your order, contact our concierge team for your personalised payment details. Once payment is confirmed, your order will be processed immediately.

3. How long does processing take?

Orders are prepared and shipped within 3–5 working days.

4. How long is delivery?

Delivery typically takes 5–15 working days, depending on your location and courier.

5. Will I receive a tracking number?

Yes. A full tracking number will be provided once your order is dispatched.
We recommend using 17Track to track your parcel.

6. Which size should I choose?

We recommend selecting a size based on the child’s height plus one size up.
For example, if the child is 100cm, choose 110.
If the child has a broader build, consider going two sizes up for a comfortable fit.

7. Are your items brand new?

Yes, all items are brand new and inspected for quality before shipping.

8. Do you accept returns or exchanges?

Due to the nature of our items and limited availability, all sales are final.

9. Can I cancel my order?

No. Once an order is placed, cancellations are not accepted.

10. Do you ship internationally?

Yes, we offer worldwide shipping.

11. Do you offer next-day delivery?

No, at the moment we do not offer next-day delivery.

12. How do I contact customer support?

You can reach us through our website’s contact page or our social media channels. Our team usually responds within a few hours.